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Damp & mould in your home

We take reports of damp and mould very seriously. 

It's important to let us know if you see signs of damp or mould in your home so we can help identify the cause and decide the best course of action.  When you contact us, we’ll need to ask you a few questions to help understand the problem and for us to agree the next steps.

You can report problems to our Repairs team directly on 01387 321 400.  Alternatively, please complete our online contact form which asks some questions about the problem, and we’ll be in touch within 5 working days. 

Why does damp and mould occur?

Damp and mould can be caused by any of the following:

  • Penetrating damp – caused by rainwater penetrating through the external structure, for example the roof if slates or tiles have slipped or are missing, or if there are defective guttering or rainwater pipes.  This is usually recognisable by a well-defined damp patch. 
  • Rising damp – caused by damp rising from the ground moving up through a wall or floor.  It will only affect basements and ground floor rooms and can often be visible by a tide mark low down on the wall. 
  • Defective plumbing - such as leaking pipes, wastes or overflows.  Plumbing defects usually look and feel damp to the touch and remain damp whatever the weather conditions. 
  • Condensation created by high levels of moisture in the air. There are three factors which impact upon the amount of condensation a home produces:
    • How much moisture is created by daily living activities
    • The temperature of the home and how cold or warm the air is
    • How much air circulation there is within the home and how well the home is ventilated

You should always let us know if you’re having problems with damp or mould as they are much easier to resolve when caught early. There are also things you can do within your home to avoid damp and mould occurring