Complaints & compliments

Any feedback we receive helps us to develop and improve our services.

If you'd like to pass on your thanks and compliments to let us know we've done a good job, please get in touch. Or if you have an idea of how we could do something better, we'd welcome your feedback. 

What would you like to do?

Make a complaint

We're committed to providing an exceptional tenant experience...but we understand that things can go wrong from time to time. If it does, it's important that you let us know. Click the button below to fill in our online form.

Make a complaint

Share something positive

We love to hear about when we've gone the extra mile. If you’d like to share your feedback with us, click the button below to fill in our online form.

Pay us a compliment

Our GREAT Communications Promise

You can expect us to be:

  • Open and honest
  • Professional
  • Respectful
  • Assessible
  • Clear.

Read our Communications Promise for more information. 

Read more

Quick links 

Other ways to get in touch
Prefer to get in touch via telephone? Or maybe you'd like to chat to us online? Visit our main contact page for more ways to get in touch.