Reporting Urgent and Routine Repairs

Urgent and routine repairs can be requested by: 

Please DO NOT use the Report a Repair Tool to submit out of hours and emergency repairs.  Report these separately by calling 01387 321400.

Emergency Repairs

You can report emergency repairs at any time. Dial 01387 321 400 and select 'Option 1' if you're calling outside of our office hours.  


If you smell gas or suspect a gas leak please call 0800 111 999 immediately. 

What is an emergency repair?

We categorise emergency repairs as those which cause an immediate hazard or danger to you or your home. We aim to respond to emergency repairs within 5 hours.    

The list below is designed to give you some guidance about what repairs are emergencies: 

Loss of gas or water supply

Loss of electric power or unsafe sockets/electrical fittings 

Loss of space/water heating where no alternative is available

External windows, doors or locks which are not secured

Blocked toilets when there is no other toilet available in the property

A blocked sink, bath or drain

Significant leaking or flooding from a water pipe, heating pipe, tank or cistern

An unsafe path or access to the property

Loss of communal lighting and/or emergency lights