Rest assured, we're continuing to monitor and follow all Scottish Government advice to keep you and our operatives safe.
Read the latest COVID-19 business updates below.
The health and wellbeing of our customers and staff is paramount, and we're taking all necessary steps, in line with Scottish Government and Public Health guidance, to minimise the risk to customers and staff. We'll keep you updated via our website and social media about changes to our day to day service.
We know that some of our customers may experience loss of income due to the virus and its impact on businesses. If you are concerned about this please get in touch with your Income Officer directly or call us on on 01387 321300.
For more information about Coronavirus and how you can protect yourself, please visit NHS Inform.
Yes, please let us know if you have had recent contact with one or more of our staff, or if you are reporting a repair or arranging an appointment with a Neighbourhood Officer.
Here are the range of options for you to continue to make rent payments:
We are not currently dropping off food parcels. However, there are other ways we can support you and your family, please contact your Income Officer as soon as possible to obtain advice should you require a food parcel or other assistance.
Please contact your Income Officer for assistance, and note that local Jobcentres are also offering support over the phone and their contact numbers are below:
Income Officers will continue to give support and guidance - just get in touch directly or alternatively contact our main number on 01387 321 300 and we'll put you in touch with your Income Officer.
Yes, if you have a new repair or want to enquire about progress with an outstanding repair, please contact our Repairs Team.
We will continue to carry out the necessary safeguards whilst undertaking work in your home.
Yes, these are still going ahead as planned but please let us know immediately if you’re self-isolating or have been diagnosed with Covid-19. If you tell us you’re self-isolating or have been diagnosed, we’ll ask you to either go into another room or step outside the property. Please don’t be alarmed or offended by these measures as we’re committed to keeping you and our colleagues as safe as possible.
If you do have an appointment, please make every effort to be at home to allow our team to work as effectively as possible.
Yes, our investment programme has resumed. If you have been told you're getting a replacement kitchen/bathroom/heating system we'll be in touch to arrange an appointment.
Yes, these works are now taking place.
Yes, any regular grounds maintenance is also underway.
Please contact us if you need any more information.
Yes, where necessary we will arrange a face to face visit and there are other convenient ways for you to liaise with your Neighbourhood Officer including video call appointments via the Near Me platform. If we do need to visit or meet you face to face we'll follow all current guidance and will let you know when the appointment is arranged.
If staff need to visit they will observe social distancing and wear PPE. You can still contact your Neighbourhood and Income Officers directly on their mobile numbers if you have any queries or urgent issues. You can also use the Near Me video calling platform - please ask your Neighbourhood Officer about this if it's a good way to liaise with you.
Yes, Neighbourhood Officers are carrying out monthly Estate Management Checks and these can now resume with customers.
You can speak directly with Neighbourhood Officers when out in their communities and you can of course contact them by phone, text or email.