Tenant Consultations and Engagements 

Keeping you informed and involved.

Our annual Tenant Consultation and Engagement calendar sets out the key activites, consultations and service updates you can expect from us throughout the year. 

 

The calendar below provides an overview of what we will deliver and when.  This includes large scale consultations to policy reviews, performance reporting and investment updates.  By publishing this for the year ahead, we aim to give you timely opportunities to engage with us.  

 

Your views and opinions are essential in helping to shape our services and this calendar is one of the ways we ensure you have the information you need to take part, and to stay up to date. 

 

Consultations and Engagements 2026

Start Date

Purpose
Estate Walkabouts Ongoing To encourage discussions of estate issues and neighbourhood concerns.
Our Performance Quarterly To review our complaints and compliments, and service targets.
Repairs Satisfaction Survey Ongoing To obtain feedback on our reactive repairs and make improvements if needed.
New Tenant Survey Ongoing To monitor our sign-up procedures and ensure a GREAT tenancy start.
Tenant Scrutiny Group Ongoing Formal consultative group.
Investment Satisfaction Survey Ongoing To obtain feedback on our investments works.
Investment Works Pre-Consultation Spring To seek feedback on proposed works.
Investment Works Spring Onwards To improve property conditions.
Investment Estate and Block Inspections Spring Onwards To assess property conditions.
McKenzie Terrace Communal Clean-Up 23rd April Litter Pick.
Dumfries Community Pop-Up Event 28th April  For all Dumfries tenants to speak with their Housing Officer.
South and Townhead House Communal Clean-Up May Remove Planters and tidy communal area.
Tenant Census Summer To record accurate details of all tenants.
Rent Restructure Summer To review our rent and service charges framework.
Tenant Satisfaction Survey August/ September Large scale survey to consult on key areas of tenant experience and satisfaction.
Housing Demands and Needs Analysis September To review tenant's needs.
Rent Consultation September  To consult on proposed rent increase for 2027/28.