Make a complaint

We're committed to providing an exceptional tenant experience

...but we understand that things can go wrong from time to time. If it does, it's important that you let us know. 

We use the information you provide to improve services and do our best to make sure that it doesn't happen again. Don't be afraid to tell us what you think we're doing wrong. Your complaint is the first step in helping us put things right.

If you need to complain, please tell us as much as you can, including:

- what's happened or gone wrong

- why you're dissatisfied with the situation

- what you'd like us to do to put things right

You can make a complaint by completing the form below: