Your responsibilities include...

Replacing lost or damaged keys

Internal decoration

Carrying out minor repairs to your home

Replacing batteries in smoke detectors

Cleaning and upkeep of your home

Repairing and maintaining any fixtures or fittings owned or installed by you

Putting right any damage caused by you, even if it's accidental

Replacing damaged glass (unless caused by vandalism)

Putting right damage caused by Police through the enactment of a search warrant

Damage to sinks, sanitary-ware, plugs and chains and replacing internal door handles


Rechargable Repairs

The majority of our tenants keep their homes in GREAT condition, but we understand that accidents can happen.

If a repair is needed due to damage caused by anyone living at your home or visiting you, even if this is accidental, then you will be responsible for the cost. This is what we call a rechargable repair. 

We have a rechargeable repairs policy to ensure our approach is fair, consistent and clear. The money we allocate for repairs must be spent only on work we have a responsibility for as the service is funded from rent paid by tenants. 

We will always tell you about additional charges before we carry out any works. We will also give you an estimate of the cost. If it’s an emergency you will receive the bill after we’ve completed the work


For more information on rechargable repairs, take a look at your Tenant Handbook.